Frequently Asked Questions
Orders & Purchases
Can I change my design after placing an order?
Can I change my design after placing an order?
Changes to artwork, logos, or embroidery designs may not be possible once production has started. Please contact us as soon as possible if you need to update your design.
Can I cancel or edit my order?
Can I cancel or edit my order?
We understand that sometimes mistakes happen. If you need to cancel or edit your order, please contact us as soon as possible.
Orders can usually be modified or canceled within a short time after they are placed. However, once an order enters production or has been shipped, changes may no longer be possible.
For custom products such as embroidered or printed items, orders cannot be canceled or changed once production has started.
If you need to request a change, please contact us and include your order number so we can assist you as quickly as possible.
What if there is a problem with my order?
What if there is a problem with my order?
If there is any issue with your order, please contact us as soon as possible.
To help us resolve the issue quickly, please include:
• your order number
• a description of the issue
• photos of the product if applicable
Our team will review the situation and work with you to find the best solution.
I didn’t receive all of my order
I didn’t receive all of my order
Some orders may be shipped in multiple packages, especially for larger or bulk orders. If you received part of your order but not everything, please check your shipping confirmation email to see if multiple tracking numbers were provided.
If something still appears to be missing, contact us with your order number and we will gladly assist you.
How can I track my order?
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package.
You can use this tracking link to see real-time updates about your delivery.
We typically ship orders using Canada Post or UPS.
Please note that tracking information may take up to 24 hours to update after the shipping label has been created.
Returns & Exchange
What is your return policy?
What is your return policy?
Unused and unworn items may be returned within 30 days of delivery, provided they are in their original condition and packaging.
Please note that customized products such as embroidered or printed items cannot be returned or refunded, as they are made specifically for your order.
How do I initiate a return?
How do I initiate a return?
To start a return, please contact us with the following information:
• your order number
• the item you would like to return
• the reason for the return
Our team will provide instructions on how to return the item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges may be available for standard (non-custom) products such as apparel or accessories.
However, custom embroidered or personalized items cannot be exchanged, unless there is a manufacturing defect.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive and inspect your returned item, refunds or exchanges are typically processed within 5–7 business days.
Refunds will be issued to the original payment method used for the purchase.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Orders are typically processed within 2–5 business days.
For custom embroidery or printed items, production time may vary depending on the order size and design.
Once shipped, delivery usually takes 2–5 business days within Canada, depending on your location.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes. Expedited shipping options may be available at checkout.
Shipping rates and delivery times will be displayed when you select your shipping method during checkout.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact us as soon as possible.
We may be able to update the address before the order has been shipped.
Once an order has been shipped, we may no longer be able to modify the delivery address.