Shipping Policy

Thank you for shopping with Northern Chestnut.

We are committed to providing reliable and efficient shipping for all orders. Please review the information below regarding our shipping process.

Order Processing

All orders are processed within 1–3 business days after payment has been received.

Orders are not processed, shipped, or delivered on weekends or holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will contact you by email.

Shipping Locations

We currently ship to:

• Canada

• United States (selected orders)

For international shipping requests outside of these regions, please contact us before placing your order.

Shipping Carriers

We ship orders using trusted carriers such as:

• Canada Post

• UPS

• Purolator (when available)

The carrier used may vary depending on the destination, package size, and service availability.

Shipping Rates

Shipping costs are calculated at checkout based on:

• delivery destination

• package size and weight

• selected shipping method

Occasionally we may offer free shipping promotions for orders that meet specific criteria. When available, these promotions will be clearly displayed on the website.

Estimated Delivery Times

Delivery times depend on your location and the shipping service selected.

Typical delivery estimates:

Ontario:

2–4 business days

Other Canadian provinces:

3–7 business days

United States:

5–10 business days

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking information may take up to 24 hours to become active.

Custom and Made-to-Order Items

Many of our products are customized or made to order, including embroidered or printed apparel.

These items may require additional production time before shipment.

Typical production times for custom orders range from 3–7 business days, depending on the complexity of the order.

If your order includes both custom and non-custom items, they may ship together once production is complete.

Shipping Delays

Northern Chestnut is not responsible for delays caused by:

• shipping carriers

• severe weather

• customs processing

• incorrect shipping information provided by the customer

If you believe your shipment is delayed or lost, please contact us and we will do our best to assist.

Incorrect Shipping Address

Please ensure your shipping address is correct at the time of purchase.

Northern Chestnut is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an address error after placing your order, please contact us immediately.

Damaged or Lost Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of delivery.

We will work with the shipping carrier to investigate and resolve the issue.

Local Pickup (If Available)

Local pickup may be available for customers in the Markdale, Ontario area.

If you would like to arrange local pickup, please contact us after placing your order.

Contact Information

If you have any questions regarding shipping, please contact us:

Northern Chestnut

7 Main Street West

Markdale, Ontario N0C 1H0

Canada

Phone: 519-986-3311

Email: northernchestnut@gmail.com