Refund policy
Returns
We accept returns within 14 days of delivery.
To qualify for a return, the item must be unused, unworn, with original tags attached, and in the original packaging. A valid proof of purchase is required.
Returns that do not meet these conditions may be declined.
How to Request a Return
To start a return, please email us at northernchestnut@gmail.com with your order number and reason for return.
Returns must be approved before being shipped back. Items sent without prior authorization will not be accepted.
If approved, we will provide instructions on where to send your item.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
We recommend using a tracked shipping service, as we are not responsible for lost return shipments.
Custom & Made-to-Order Items
All custom, personalized, embroidered, printed, or made-to-order items are final sale and are not eligible for return or refund.
This includes items produced specifically for a customer, including customized sizing, artwork, logos, or special requests.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include photos so we can evaluate the issue and resolve it promptly.
Non-Returnable Items
Sale items, gift cards, and items marked as Final Sale cannot be returned.
Exchanges
We do not offer direct exchanges. If you need a different size or item, please return the original product (if eligible) and place a new order.
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved, refunds will be issued to your original payment method within 5 business days. Processing times may vary depending on your financial institution.
A small administrative return handling fee may be deducted from your refund.
European Union Customers
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws. The same return conditions apply.
Return shipping costs remain the responsibility of the customer unless required otherwise by law.
Contact
For any return-related questions, please contact us at