Return & Refund Policy

At Northern Chestnut, we want you to be confident in your purchase. Please review our return and refund policy below before placing your order.

Standard Products

We accept returns of eligible, non-customized products within 14 days of delivery.

To be eligible for a return, the item must:

• Be unused and unworn
• Be in its original condition
• Have all original tags attached
• Be returned in its original packaging
• Include proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

Custom, Personalized & Made-to-Order Products

All customized, personalized, embroidered, printed, decorated, or made-to-order products are final sale and cannot be returned or exchanged.

This includes, but is not limited to:

• Custom embroidery
• Screen printed products
• DTF printed products
• Personalized names or numbers
• Custom logos or artwork
• Custom patches
• Products decorated or produced specifically for a customer
• Special-order products made or sourced specifically for a customer

Please carefully review all artwork, spelling, sizing, colours, quantities, and other customization details before approving or placing a custom order.

This restriction does not apply when an item is defective, damaged, or incorrectly produced by Northern Chestnut.

How to Request a Return

Before returning an eligible product, please contact us at northernchestnut@gmail.com within 14 days of delivery.

Please include:

• Your order number
• The item(s) you would like to return
• The reason for the return

Returns must be authorized by Northern Chestnut before being sent back. Items returned without prior authorization may not be accepted.

Once your return is approved, we will provide return instructions.

Return Methods

Approved eligible products may be returned:

• In person at our Northern Chestnut store; or
• By mail using the return instructions provided after your return request has been approved.

Return Shipping

Customers are responsible for the cost of return shipping for eligible non-defective returns.

Original shipping charges are non-refundable.

We recommend using a tracked shipping service. Northern Chestnut is not responsible for return packages that are lost or damaged in transit.

There is no restocking fee for eligible returns.

If an item is being returned because it was damaged, defective, or incorrectly produced by Northern Chestnut, please contact us before returning it so we can provide appropriate instructions.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or you receive an incorrect item, please contact us at northernchestnut@gmail.com within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs where applicable.

We will review the issue and work with you to provide an appropriate resolution.

Exchanges

We do not offer direct exchanges.

If you purchased an eligible non-customized product and would like a different size, colour, or item, you may return the original product according to this policy and place a new order.

Custom, personalized, decorated, and made-to-order products cannot be exchanged.

Non-Returnable Items

The following items cannot be returned:

• Custom, personalized, embroidered, printed, decorated, or made-to-order products
• Gift cards
• Clearance or Final Sale items
• Items that have been worn, used, washed, altered, or damaged after delivery

Your statutory rights regarding defective or incorrectly supplied products are not affected.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5 business days.

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable unless otherwise required by applicable law.

European Union Customers

Where applicable, customers located in the European Union may have additional cancellation or return rights under local consumer protection laws.

Nothing in this policy is intended to limit any mandatory consumer rights that apply to your purchase.

Contact Us

If you have questions about a return, refund, or your order, please contact:

Northern Chestnut
7 Main Street West
Markdale, Ontario N0C 1H0
Canada

Email: northernchestnut@gmail.com
Phone: +1 519-986-3311